The car was not cleaned or serviced. No water fluid in windscreen washer bottle

No extra sales pushed, the process went smoothly.

Hertz Car Rental truly is a major brand. The convenience of picking up and returning cars, office facilities, and the professionalism of the staff are all far superior to smaller companies.

Very convenient

Overall good experience. Picking up and returning the car was very convenient, just as expected from a big international company.

The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.