The car was not cleaned or serviced. No water fluid in windscreen washer bottle

We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

Excellent

The rental company's phone was always unreachable.

Convenient and attentive

The airport shuttle goes directly to the rental office. Just need a credit card, reservation, and passport to rent a car. Very convenient!