The car was not cleaned or serviced. No water fluid in windscreen washer bottle

Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.

Service attitude was average, insufficient knowledge about car models. By chance, I got a model that met my needs. There were no snow tires, and the car skidded badly on snowy downhill roads.

Hertz didn't have a Dodge Challenger and none in the adrenaline collection when I arrived for pick up. They gave us a free upgrade to an Infiniti SUV, however, we only wanted an American muscle car. The supervisor told us that they would give us a call in the morning so that we could swop cars. No call was ever made and I had to call them personally to check and reserve the only adrenaline collection car, a Camaro SS. The car was clean internally and smelt new. It was a joy to drive, but barely had enough space for our luggage.

Calvin has been great help. He contacted Hertz for us to reserve the adrenaline collection car. He did mention that a Dodge Challenger would be available, but Hertz insisted that they do not have specific car reservation. Still, he has been great help

Dislike: The inside windshield was not the cleanest

Like: staff was great had my car ready
Dislike: gas was just above 1/2 . when I returned just below full tank