Very satisfied. Make sure to call the number provided in the system when you arrive at the airport. The arrival area has two levels; we usually exit the plane at the first floor and need to go up to the second floor to find gate 5. They prefer Visa cards without the UnionPay logo, but in practice, cards with the UnionPay logo work just as well. Overall, I am very satisfied. My basic English was not an issue as they use translation software to help you.

The service was good. Our flight arrived around 10:30 PM and they waited for us.

Good that they are in contact with us prior to the trip, it made communications on the actual day easy. Good that everyone can use WhatsApp too.

The AV system in the vehicle was not working..

confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc