Terrible, I felt being cheated and was so angry that we end up return the car in three days

Great place to hire from cars are in mint condition

Got off to a bad start, the advice given was to catch the hoppa bus from bus stop 16 - this was incorrect. A phone call to Green Motion received a recorded message with 8 options. The option for arrivals said go to bus stop 22/23 - this was incorrect. I eventually found the bus just by walking around at bus stop 18. The counter staff at Green Motion very aggressively tried to sell me extra insurance which was double the car hire charge!! Only good bit was returning the car where it was straight forward. Although I had to wait 20 minutes for the Hoppa bus back to Heathrow and it then stopped at 6 hotels on the way and not one passenger got on the bus

No price reduction but no issues

In general, the car exceeded my expectations (I received Mercedes instead of VW) and almost everything was great. The only two negative moments: long time waiting at puck-up (only two-three persons were at the counter, while there were about ten customers), and refusal of the company to accept debit cards.

Good value for money except that staff are eager to ask upgraded on booked car and insurance. Dont forget to retain good photo records and detailed check on car before taking it.

We were charged for a dent in the body of the car above the front right wheel which was smaller than 25mm. This dent looked to have been made by a car door opening and hitting the body of the car. We were charged £239.25 or $323.08 for this damage.