The car was quite old and made odd noises when braking.
Terrible customer service. Tried calling three different numbers for Aucar for pickup from the airport for, which none were answered for 15min.
Organised out of hours car drop off, but no one was waiting for us when we arrived.
From airport pickup, car rental, travel inquiries, driving tips, to refueling before return, the service was excellent throughout. Very patient and detailed. Thumbs up!
Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.
“The lady that picked up from the airport was very rude. The drop off guy was nice though.”
About Aucar:9.0/10
The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.
About QEEQ:8.0/10
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Customer Service
Poor customer service. Would not book again.
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