bad communication between Easyrentcars and Aucar

Victor

Australia

Reviewed: Thu, Jun 28, 2018

About Aucar: 8.4 /10

Like: The car itself was OK; picking-up the car was not OK due to incorrect information provided by Easyrentcars.
Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Yaris or similar

2-day rental

Relevant Reviews on Aucar Aucar Mel airport

N.Lim

Australia

5-day rental

Full Size Van | Kia Carnival or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Jul 22, 2022

“Cheaper rental rates and functional vehicle”

About Aucar: 8.0 /10

Cheaper rates, but dont expect the newest cars compared to Hertz / Sixt. Overall still a vehicle in good condition, but lacking some of the comfort features like Airplay. Vehicle was well maintained, and we did not experience any breakdown during our 6 days drive

About QEEQ: 10.0 /10

Smooth booking. However, price drop protector did not kick in. I manually checked and discovered a cheaper rental. Had to cancel and rebook myself.

A.C

Australia

1 days rental

Economy | Nissan Micra or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Mar 6, 2020

“Great value and great quality vehicle & service”

About Aucar: 10.0 /10

Easy to deal with staff Very helpful staff Excellent vehicle Please with everything

About QEEQ: 10.0 /10

Excellent

Petropoulos

Australia

8-day rental

Economy | Nissan Micra or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Feb 24, 2020

“It all went smoothly!”

About Aucar: 10.0 /10

The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.

About QEEQ: 10.0 /10

The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.