Like: The car itself was OK; picking-up the car was not OK due to incorrect information provided by Easyrentcars. Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.
Very convenient, pre-arranged pickup at the airport by calling after landing. Waiting time was not long; the driver helped with the luggage. The rental office is a 5-minute drive from the airport, and the car pickup process was swift. A clean small car ready to go!
Call for pick up method is waste the time for foreigner that may be can’t make the call.
When return, you need to return at their store outside the airport, not suitable for early bird flight.
But the car was Ok, I requested Camry but got Volvo v60
The car was quite old and made odd noises when braking.
Terrible customer service. Tried calling three different numbers for Aucar for pickup from the airport for, which none were answered for 15min.
Organised out of hours car drop off, but no one was waiting for us when we arrived.
About QEEQ:8.0/10
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Customer Service
bad communication between Easyrentcars and Aucar
Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.
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