The car was VERY small. I was led to believe I was getting a Jeep
Grand Cherokee 4x4 and I received a Hyundai Santa Fe AWD. I WAS NOT HAPPY AT ALL. I was charged an additional 10.95 per day for my fiancé to be able to drive too. Ridiculous!
I WAITED TO GET THE VEHICLE FOR 1.5 hours and then once I received the paperwork, I waited an additional
30 minutes for the car to be brought out. VERY BAD experience. I will NEVER rent from FOX again!
They need more help,at the counter. No one should have to wait 60 minutes. The counter help was slow and we were paid in full. Not sure if I would use them again
“Horrifically slow and inefficient pick-up experience”
About FOX RENT A CAR:7.0/10
The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.
“Will use Easy Rent again, probably won't use Fox Rent a Car again”
About FOX RENT A CAR:8.7/10
When the line is out the door and all other counters are empty, you need to forgo the time consuming up-sell and just get people into their cars. Waiting over an hour left me going to Dollar when I needed another car just because I did not want to wait, although you were less expensive.
The car was a horrible, lots of damages and the engine was producing some noise the whole time
About QEEQ:10.0/10
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Customer Service
Totally sucked.
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