Overall nice experience, waiting for my refund please process asap.

Satisfied

We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.

Very prompt

The car was as expected but a little out dated with no handphone GPS interface. I had to wait about 20 minutes for someone to attend to me at the counter when I arrived to pick up the car.

The booking platform was great.

Helpful guy at the counter, give us all the information we may need.

Great booking site, cheap with lot of options.