When i book a Corolla I would prefer a Corolla

Very comprehensive, efficient, and accurate information.

The staff at Launceston Airport were terrible. They didn't provide the Toyota RAV4 I reserved and downgraded me to a Corolla without indicating a price adjustment. There were two of us, and they upgraded us to a three-row, seven-seater SUV, claiming it was a five-seater and not too big, obviously just trying to fob us off. We started the process at 5 PM, and by past 7 PM, after numerous negotiations through our rental company, the staff eventually said there were no Corollas or any small cars left, only this large SUV, take it or leave it. It was clearly unreasonable and abusive.

I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff. Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.

Went smoothly

We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier. I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.

Booking ok. The rest not working well

As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?