Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using.
Overall a good experience.
I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed!
Fortunately, I was 30 minutes early, but that was also noted that I was early!
We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy.
Drop off and wait for shuttle back to airport was great.
Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced. Dislike: Wait time. Was worried about being late for my plane.
Like: Great staff professional friendly and efficient
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View more >Dislike: Wait time. Was worried about being late for my plane.
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