Frustration with name conflict

I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. When I was returning the car. The old man from the desk told me to go out and drop off the key to someone outside the office. It’s just so happened the shuttle driver was there and told me to drop off the key inside the office to an agent there. Poor communication and customer service by the old senior guy with a arm sling.

I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. It should’ve been noted here at Easycarrentals before I booked it.

Staff did a good job of handling a large crowd of people!

Long wait at Airport for pickup was long.

It took longer to get picked up from the airport,

Extra charges in my bank because this company is over seas

Open earlier or give refund if car return early for not being open and not charging insurance if have own insurance, it's all about money this company, Horrible