Beware of Europcar trying to charge for damage that is already there - take photos of the whole car.

John

Germany

Reviewed: Tue, Feb 26, 2019

About Europcar: 6.3 /10

Pick up of car in a dark car park - hard to see any damage. There was damage on the wheel trims, which I took a photo of. The drop off location was very well lit, and the Europcar team said the wheel damage was caused by us. Fortunately I was able to show the photo evidence of the damage being there on pick up, but thought that the whole process was corrupt by Europcar. With the dark car park for pick up so we can't easily see damage when we pick up, but very well lit to help them in the drop off car park. Probably will not use Europcar again in the future - for this dirty con trick they tried.

About QEEQ: 8.0 /10

Compact | Volkswagen Golf Estate or similar

1 days rental

Relevant Reviews on Europcar Munich Airport

Sheila Warren

Germany

1 days rental

Reviewed: Sun, Apr 7, 2024

About Europcar: 6.0 /10

They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.

About QEEQ: 8.0 /10

Hedda Babbitt

Germany

1 days rental

Reviewed: Tue, Aug 25, 2020

About Europcar: 10.0 /10

Good

About QEEQ: 8.0 /10

Don Emmie

Germany

1 days rental

Reviewed: Tue, Nov 21, 2023

About Europcar: 6.0 /10

When picking up the car, the staff was quite impatient because he needed to leave at 3 PM to pick up his daughter. Moreover, the platform indicated that the car rental would cost over 300 euros, but the rental company actually charged 647 euros. Additionally, the 1500 RMB already paid on the platform could not be deducted from the bill, making it difficult to get reimbursed later. After calling customer service, they couldn't provide a clear explanation. To avoid affecting the visit, we had no choice but to rent the car, thereby bearing the cost ourselves. Furthermore, extending the rental via the app was not possible; it had to be done in person at the store, which was very inconvenient. As a result, we had to rush back to Munich overnight to return the car.