Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendl
E.Sonameah
United Kingdom
Reviewed: Thu, Feb 28, 2019
About Easirent:7.0/10
Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.
“Manchester Airport is the worst place of. Off airport rental at Manchester is not worth the hassle.”
About Easirent:7.3/10
It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.
We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.
“Not brilliant. I'll book elsewhere next time. The overall score does not tell the full story.”
About Easirent:6.3/10
The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.
“Don’t book cars through airport pickup companies. It looks cheap but we will end up paying more.”
About Easirent:3.7/10
It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train.
It is ripping off. They charged me £135 for stonechip.
Avoid this company.
And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.
They very kindly upgraded my car to a Honda jazz for free due to my luggage and family size! Really decent guys!
About QEEQ:10.0/10
Price drop protector saves me 15£! Fantastic!
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Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendl
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