Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendl

Random charges, including unnecessary insurance fees

The car I booked wasn't prepared (same thing last time), and I waited a long time (again, same thing last time), almost two hours past the pickup time. They ended up giving me a Smart car at the last minute. I couldn't wait any longer, so I just accepted it. You might ask why I would put up with this; well, it's because it's cheap.

We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems