Very BAD with Atlas and good with easyrentcars.com

C.Siah

Australia

Reviewed: Thu, Feb 28, 2019

About Atlas: 6.3 /10

When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.

About QEEQ: 8.0 /10

Atlas

Melbourne Airport(MEL)

Melbourne

Australia

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Atlas MELBOURNE AIRPORT – TULLAMARINE

Spencer Toland

Australia

1 days rental

Atlas

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Apr 7, 2018

“Phillip Island”

About Atlas: 2.0 /10

Only one staff member available at the counter

Australia

1 days rental

Compact | Hyundai Accent or similar

Atlas

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Dec 3, 2019

About Atlas: 6.7 /10

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

About QEEQ: 8.0 /10

Fé

Australia

1 days rental

Full Size Van | Toyota Commuter 12 Seats or similar

Atlas

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jun 3, 2019

“Completely unsatisfactory!!!”

About Atlas: 7.0 /10

The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!

About QEEQ: 9.0 /10

E.Butterfield

Australia

1 days rental

Economy | Kia Rio or similar

Atlas

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Feb 11, 2019

“Overall great service and would book again”

About Atlas: 8.3 /10

Great service from staff at counter. Confirmation email mention to go to "M" for collection which is wrong then when you call you are told via text to go to brown section (which can't be seen as it is over head and seen once you pass and look back) then you are told to wait for a "RED" Atlas bus. Well the bus is white with Atlas in red. Also no mention on what area to wait for in the section as it is long. Why not have a magnetic sign for Atlas Shuttle for car rentals on bus for easier identification. I want the only per see on who found this to be a problem all bbn passages had similar problems!

About QEEQ: 10.0 /10