Despite having purchased full insurance through the rental platform, they charged extra insurance fees without any explanation, and emergency rescue fees were also listed on the bill.
We didn't get the specified model. We originally rented a small car, but were given a much larger car upon pickup. In Europe, large cars are a disaster as parking is hard to find anywhere. There were additional charges like the ecologic fee, which were not disclosed at the time of booking. We ended up paying dozens of extra euros. The pickup point was at quite a distance from the rental office, so we had to drag our luggage all the way there. Nobody mentioned that we could park in a nearby lot when returning the car, so we wasted a lot of time searching for parking spaces. The staff at the return point had a horrible attitude! The person wasn't at their desk when we arrived, made us wait for 10 minutes, then came back and was extremely impatient, didn't cooperate in explaining the fee breakdown, and kept complaining.
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