Very bad didn’t want surpass but was charged $128 want refund frustration over insurance coverage
A.Serafine
United States
Reviewed: Sat, Mar 9, 2019
About RIGHT CARS:6.3/10
Will never use right cars again will tell anyone we know never to use. You gave me the worst rental experience I should have canceled over the price you declined my proof of insurance and scammed me into sunpass want refund of $128
Right cars was only interested in selling expensive add ons, would not except insurance info, or cancel and refund monies already paid. Worst experience by far in rental car service
Absolutely a nightmare. I didn't realize it was off-site from the airport, there were no instructions for how to find Right Car, and it wasn't even easy to figure out from my confirmation email what the rental company was. I finally figured it out, called them, and they said they would send a shuttle. A shuttle driver from another company ended up giving me a ride to Right Cars, and he pointed out to me that the Right Cars shuttle hadn't even left.
They required a copy of my insurance, which is not normal, and they also required a TWO THOUSAND DOLLAR DEPOSIT which is not normal.
When they tried to swipe my credit card, it didn't go through - there was no reason for that, because I have a far more than $2000 limit on my card - and they swiped a second of my credit cards which also didn't go through, again for no discernible reason.
The customer service person said that after two swipes, she couldn't swipe it again, and there was no other way for her to rent me a car, so after wasting 45 minutes between the shuttle and this BS company while my grandfather was on his deathbed, I ultimately was not able to rent a car and had to go back to the airport in a Lyft to rent a car from another company at the last minute.
I looked on Yelp and this company has an AVERAGE of one star. You should be ashamed of yourself for supporting this scam business.
ABSOLUTELY AWFUL. Bait and switched, and claimed that Supplemental Insurance was required by law when it fact it was not. Bold faced lies from the car rental company, still waiting for my deposit return despite it already having been three days.
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Very bad didn’t want surpass but was charged $128 want refund frustration over insurance coverage
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