Firstly, on the day of car pickup, I contacted the company in the afternoon to ask if I could get the car earlier (I was at the airport then). The company said to follow the agreed time, OK. But around 5 PM, the company contacted me asking if I could pick up the car earlier because their late shift staff hadn't come. However, the rental fee already included service charges for beyond business hours.
Secondly, during the usage, the car had issues. When I contacted the store staff, they asked me to contact the repair personnel myself, and when I told them I couldn’t communicate in English (the store was Chinese-speaking), they replied: 'Contact them yourself; there’s nothing we can do.' I finally had to ask a local friend for help. There was no service throughout the whole rental process.
Car was good. Staff was good. Pick-up at klia2 to klia1 was good , and vice versa.
Best if they could set-up a office at klia2 for those who lands at klia2. Just a suggestion
About QEEQ:8.0/10
For KLIA , there was no option to choose between klia1 & 2.
Very good service and helpful! Surely one of the best car rental companies in KLIA!
About QEEQ:10.0/10
All good as usual and cannot be better already hahah!
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