Very satisfied, no hidden charges.

They gave us a very old car when we picked it up, pushed us to buy a toll card that they didn’t take back when we returned the car. Added extra charges during return and we couldn't find anyone for a long time.

Good, very friendly service.

Firstly, on the day of car pickup, I contacted the company in the afternoon to ask if I could get the car earlier (I was at the airport then). The company said to follow the agreed time, OK. But around 5 PM, the company contacted me asking if I could pick up the car earlier because their late shift staff hadn't come. However, the rental fee already included service charges for beyond business hours. Secondly, during the usage, the car had issues. When I contacted the store staff, they asked me to contact the repair personnel myself, and when I told them I couldn’t communicate in English (the store was Chinese-speaking), they replied: 'Contact them yourself; there’s nothing we can do.' I finally had to ask a local friend for help. There was no service throughout the whole rental process.

Suria staff in KLIA are always helpful.