No I didn't receive the jeep that was made with our reservation. The line was horrible and they only had 7 vehicles left when we got there. They said it didn't matter if we all had reservations or not and that their policy is first come first serve. It was the worst experience I have ever had renting a car. I will NOT ever or refer Fox Rental to anyone!!!!!
Need more people assisting at the counter for rental pick up. Only 2 working and one said they volunteered to stay over to try to help the over an hour line that continued past myself. The times and number of rentals scheduled should be managed better by scheduling staff durning those busy times.
Delighted that, due to a delayed flight home, we could extend our rental by 2.5hours at no extra charge. Only issue was on collection we were not asked to sign anything so this had to be done at the collection garage.
The car was a little dinged up and not exceptionally cleaned. Floor carpet coming up in front passenger side and missing hanging rack on back passenger side.
The car was in terrible condition. The interior was stained and dirty, and the exterior was dented and scratched.
About QEEQ:10.0/10
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FOX RENT A CAR>>>>> HORRIBLE
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