Their shuttle is not at the airport,
You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
“Great car for a great price! Loved driving the 2019 Charger.”
About ACE:9.7/10
The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.
“It was rough. I still really like Easyrentcars app, but must update location info”
About ACE:8.7/10
ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!
Never got picked up at pick up point! Unable to contact rental office via phone or in person! Poor
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