Terrible car rental experience!!! The car we rented wasn't even registered under the company's name!!! This might explain why the owner strongly recommended purchasing full insurance! In Auckland, the car window was smashed, and all our luggage was stolen. When we returned to the car rental shop, the owner didn't care about how we were doing but instead asked if we had filled up the tank.
Perhaps the staff were out on errands, as there was only one employee handling three or four customers. The waiting time was quite long. The service attitude was good though.
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