poor service and quality of vehicle

I previously used Yesaway and had a great impression, but this experience ruined it all. I won't choose this company again. On our last night, we stayed at the Hilton Hotel, which is on the way from the rental company to the airport. We informed the staff in advance, but they refused to stop. Later, we told the driver, and they still didn't stop, with a terrible attitude. There were only two of us in the car and no one else. Plus, I am a pregnant woman. We had to carry a lot of luggage to the airport and then wait for the hotel's shuttle.

Excellent! Will definitely book with them again next time!!!

It was my first time trying YESAWAY, recommended by QEEQ. They offer Mandarin service which was clear and warm. The counter staff were patient and enthusiastic, with minimal waiting time. Very satisfied.

Not satisfied. It feels like a company run by a few international students and is not at all professional. I have no idea how they got such high satisfaction ratings.

The overall experience was very positive. The good: Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella. Could use improvement: Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.