We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.
Absolutely disgusting experience, the car's tires repeatedly had problems during the trip, leaking air. Requested a vehicle replacement but they refused. I was told that the repair costs could be reimbursed, but it's been a month since I returned home and no one has handled this issue. Contacting Zuzuche didn't help either, as they kept delaying. Still no compensation.
This is my third time renting from Yesaway. Although I waited quite a while at the airport, the exclusive Mercedes shuttle made it worth it. Hardly any queue when handling the paperwork.
About QEEQ:10.0/10
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Customer Service
poor service and quality of vehicle
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