The return location was not clearly marked. When calling for assistance, the person (sounded like they were Indian) had a poor attitude, was unhelpful, and eventually said 'I can't help you, goodbye.'
I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.
“As experienced previously, the whole process is very smooth.”
About ACE Rental Cars:9.7/10
ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).
“Good value for money, only problem was the car was different to what I ordered on pick up.”
About ACE Rental Cars:7.3/10
The car was good in the end I was a satisfied customer.
About QEEQ:8.0/10
Fast and prompt online service.
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