ACE Rental Cars, Sydney Airport Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Sydney Airport Information, Car hire Instructions & Policies

Address

296 Coward St Alexandria, Sydney, 2020

Telephone

+611800620408

Pick-up Instructions

The ACE Rental Cars - Sydney Airport car hire location is located out of the airport

We offer a pick-up and drop-off service to our Sydney airport branch for customers during operational hours serving Sydney airport domestic & Sydney airport international terminals, the final shuttle departs the location 30 minutes before closing daily CUSTOMERS ARRIVING AT AIRPORT Call +61800 620 408 to arrange a pickup after collecting your luggage. Vehicle Hire Collection at Sydney International Airport Proceed outside the terminal turn right towards the shuttle pick up opposite the Rydges hotel and our shuttle will collect you here. Vehicle Hire Collection at Sydney Domestic Terminal (Jetsar, Virgin, Rex etc) Proceed outside the terminal and turn left same side of the road as the terminal follow it down the street to the bend in the road that moves to the right adjacent to the large set of stairs leading up to a bridge. Wait next to them in the sign for T2 shuttles, bays 4-11 and our shuttle will collect you here. Vehicle Hire Collection at Sydney Domestic Terminal (Qantas only) Proceed outside the terminal turn right same side of the road as the terminal and follow the road into the left-hand bend and you walk directly into the shuttle pick up area our shuttle will collect you here.

Drop-off Instructions

Our Sydney Airport Temporary Location: 296 Coward St Alexandria, Sydney, 2020. Please return the vehicle to our office and take the shuttle bus back to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 20 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 10/day

Additional driver

Note that all drivers must provide their valid documentation.

AUD 5/day

capped at AUD 50

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 6/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, North Stradbroke Island, Mornington Peninsula

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Tasmania, Fraser Island, Bruny Island, Gove Peninsula, Groote Eylandt, Magnetic Island, Tiwi Island, Rottnest Island

Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Must-not:

Taking rental cars to following islands is not allowed：
Lady Elliot Island, Kangaroo Island, Mornington Island

The vehicle is allowed to travel to Kangaroo Island however customer is liable for loss or damage up to the full value of the vehicle and related losses and fees including 3rd party damage

Excess

Collision Damage Waiver Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Audi Rs3 Sportback,

AUD 7900 for M5 Ford Mustang,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Theft Insurance Excess differs by car model:

AUD 1500 for other car models.

AUD 7900 for Audi Rs3 Sportback,

AUD 7900 for M5 Ford Mustang,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Third Party Liability Insurance Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Audi Rs3 Sportback,

AUD 7900 for M5 Ford Mustang,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 km from Sydney Kingsford Smith Airport

Hotels

1.4 km from Captain Cook Hotel

2.4 km from Novotel Sydney International Airport (formerly Mercure) Hotel

2.4 km from Luxurious Resort Living House

Other Landmarks

8.6 km from Sydney Tower Eye

10.2 km from Sydney Opera House

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -33.94418 151.180919

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 6.6
Vehicle cleanliness: 6.5
Spaciousness: 7.1
Counter staff: 6.6
Pick-up location: 6.1
Drop-off location: 6.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

P.Clayton
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Like: Price.
Dislike: I don’t mean to be rude but our driver just smelt a little bit.
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D.Hardy
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Like: Customer service and easy terms and conditions
Dislike: Nothing can be pointed out
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M.Carse
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Like: I liked that I received a free upgrade to a Toyota Rav 4. It was a lovely car and suited the requirements of my trip to visit family and friends on the South Coast. The fuel economy was very good also.
Dislike: I liked everything about the experience.
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M.Azrizal
Sydney
9.6 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Like: Love the car provided. Clean, good condition.
Dislike: Far place for pick up. But shuttle provided.
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R.Page
Sydney
8.8 /10 Very good
Reviewed: Wednesday, January 14, 2026
Like: Staff effieicincy and friendliness.
Dislike: Time to pick up at airport.
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B.Tonnot
Sydney
9.4 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Like: Price
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B.Chea
Sydney
2.7 /10 Poor
Reviewed: Wednesday, January 14, 2026
Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.
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S.Zuercher
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.
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W.Alexander
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
Very friendly, helpful and polite staff at pick up and drop off points.
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Y.Xin
Sydney
6.3 /10 Average
Reviewed: Wednesday, January 14, 2026
Only pick up and drop off at the airport. Relatively not very convenient。
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).
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E.Rady
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
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Anonymous
Sydney
7.3 /10 Good
Reviewed: Wednesday, January 14, 2026
From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area. The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.
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Anonymous
Sydney
5.3 /10 Average
Reviewed: Wednesday, January 14, 2026
Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
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r.stinson
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, January 14, 2026
all great
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FWP-NL
Sydney
6 /10 Average
Reviewed: Wednesday, January 14, 2026
Poor counter service at Ace. Car seats dirty.
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Anonymous
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
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A.Stephens
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Was great service and very reasonably priced. Will recommend and also be using again.
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c.ong
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
Staff are friendly and recommended some attractions for our road trip to Gold Coast
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T.Instance
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about
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ACKL
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The Car was clean and drive very well. Counter staffs are absolutely nice and helpful. Appreciate the help and the services and 100% Recommend
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C.Uptgraft
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Great customer service!
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Da Sav
Sydney
7.3 /10 Good
Reviewed: Wednesday, January 14, 2026
The car was good in the end I was a satisfied customer.
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J.Chegwidden
Sydney
4.7 /10 Average
Reviewed: Wednesday, January 14, 2026
You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!
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Anonymous
Sydney
6.3 /10 Average
Reviewed: Wednesday, January 14, 2026
The Parking break of the car was broken.
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.
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M.Heyink
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, January 14, 2026
ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).
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C.Sahin
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Mr Hasan at the counter was very helpful and made whole process as simple and transparent as possible. 5 stars
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A.Omran
Sydney
5 /10 Average
Reviewed: Wednesday, January 14, 2026
Long time to get the car.
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M.Darmanin
Sydney
7 /10 Good
Reviewed: Wednesday, January 14, 2026
Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.
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T.Noe
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Everything went smooth! Definitely use them again.
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Anonymous
Sydney
6.3 /10 Average
Reviewed: Wednesday, January 14, 2026
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
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S.Mohd Ali
Sydney
6.3 /10 Average
Reviewed: Wednesday, January 14, 2026
It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period
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J.Lim
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall
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Glenn
Sydney
5 /10 Average
Reviewed: Wednesday, January 14, 2026
The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure
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Caballeros Societies
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
A bit difficult to reach by phone. We must keep calling many times.
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M.Barcellos Monteiro Steglich
Sydney
6.3 /10 Average
Reviewed: Wednesday, January 14, 2026
The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications
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K.Sefton
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Counter staff efficient and helpful
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Yes
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Cameron
Sydney
7.3 /10 Good
Reviewed: Wednesday, January 14, 2026
We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.
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P.Shah
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
This was first experience with ACE Rental Cars and they have been very good and considerate.
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Marat
Sydney
7 /10 Good
Reviewed: Wednesday, January 14, 2026
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
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Chun Kin Mak
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Live chat experience is wonderful - fast, accurate and helpful.
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Mandy Lo
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
I can't effectively deal with problems in travel. I want to extra days,but no body can help me. I try to ring & mail &face book message.
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Anonymous
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
La voiture été confortable et bien pour tous mes besoins
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Mat
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.
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K.Marino
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The car was a little large.I would have preferred a smaller one.
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P.Fila
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
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J.Malula
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The staff member that served me was great. Polite and very friendly. The car was in a great condition.
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t.Latule Mailisi
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .
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R.STINSON
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
please keep up your good work
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.
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Happy driver
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
They gave us an upgrade due to being with family Great service and great help
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H.Leong
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.
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S.Walsh
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.
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Fun
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
Good
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P.AFU
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Awesome rental company. Definitely will use them again if in Sydney again. Great customer service.
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Anonymous
Sydney
7.3 /10 Good
Reviewed: Wednesday, January 14, 2026
Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.
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E.Robb
Sydney
5.3 /10 Average
Reviewed: Wednesday, January 14, 2026
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
No problems … easy
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Anonymous
Sydney
6.7 /10 Average
Reviewed: Wednesday, January 14, 2026
As expected
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Anonymous
Sydney
6.7 /10 Average
Reviewed: Wednesday, January 14, 2026
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
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A.Prakash
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The car was in great condition and staffs were very friendly and helpful.
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The location is a bit off but otherwise nothing to complain about.
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Good car rental
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Diarie Alan Said
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
Good service, quick pick up, a bit remote location
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Anonymous
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
From the airport to the office, there was complimentary shuttle bus service which was really helpful.
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Anonymous
Sydney
7.7 /10 Good
Reviewed: Wednesday, January 14, 2026
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
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v.latifi
Sydney
5.7 /10 Average
Reviewed: Wednesday, January 14, 2026
They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.
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F.Deyab
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, January 14, 2026
It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work
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T.Uttaboon
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.
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P.Searle
Sydney
8.3 /10 Very good
Reviewed: Wednesday, January 14, 2026
Staff were helpful and the car was a good model though it needed a service.
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M.Sahid
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Service was great
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PJB
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!
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R.Ablett
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
Brilliant staff on pick up, no upselling. When we returned the car, the car was checked and we was told everything was ok. We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car. No 1 how would someone in the office know anything with out leaving the office? No 2 We don't smoke nor have we ever smoked. No 3 when I challenged the guy he said it must of been the people who had rented the car before us!. No 4 As non smokers we would have noticed No 5 Is it a scam? Mmmm
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D.Evans
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
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Anonymous
Sydney
7 /10 Good
Reviewed: Wednesday, January 14, 2026
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
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T.Petermann
Sydney
7.7 /10 Good
Reviewed: Wednesday, January 14, 2026
The car was not cleaned. There was quite some rubbish (for example old food) in the middle compartment.
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mrdeandroid
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Good service and info given
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Anonymous
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
Great value for money
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G.Jones
Sydney
7.3 /10 Good
Reviewed: Wednesday, January 14, 2026
The car was dirty because it was not cleaned before use
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L.Moore
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!
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Anonymous
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Excellent communication with Staff. Very helpful
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I.Powis
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.
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M.Coull
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
We received an upgraded vehicle which was appreciated.
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Anonymous
Sydney
5 /10 Average
Reviewed: Wednesday, January 14, 2026
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
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D.Cavanagh
Sydney
9 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Great car, excellent service
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A.Hughes
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 14, 2026
The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!
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Grant
Sydney
7.7 /10 Good
Reviewed: Wednesday, January 14, 2026
I thought the car( Toyota hybrid) was extremely easy to drive and very economical
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T.Nawrocki
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.
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Rudolf Sophia
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.
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Mortimer Adams
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
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Theodore MacAdam
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
No upselling
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Meroy Longman
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Okay
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Owen Thorndike
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
Good
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Nicola Billy
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
The rental cost is cheaper than other companies and the car is decent. Good value for money.
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Xavier Sweet
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
Good communication
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Adair Romeo
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Satisfied
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Ingram Matthew
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
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Sara Bartholomew
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Very good.
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Marico Sheridan
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
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Hedy Michelson
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
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Payne Camilla
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Very good
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Claude Kipling
Sydney
6 /10 Average
Reviewed: Wednesday, January 14, 2026
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Mabel Fielding
Sydney
4 /10 Average
Reviewed: Wednesday, January 14, 2026
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Aaron Ricardo
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Great service and affordable prices.
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Lilith Maria
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Overall service was quite satisfying. Since I purchased full insurance at the store, it was more expensive but gave peace of mind and saved trouble. The return process involved hardly any inspection. They even upgraded me to a Camry for free. The car was relatively new. They are now part of Hertz! Overall, I was happy with the experience.
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Norton Simpson
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
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Caesar Dunlop
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Affordable price and good vehicle condition.
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Hayden Johnson
Sydney
2 /10 Poor
Reviewed: Wednesday, January 14, 2026
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Annabelle Robeson
Sydney
8 /10 Very good
Reviewed: Wednesday, January 14, 2026
Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.
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Griffith Anderson
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
Very convenient.
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Diana Coverdale
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 14, 2026
The return process only took a few minutes. Since we were rushing to catch a flight, they dropped us off at the airport.
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