My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.
About QEEQ:10.0/10
The Booking was easy to make. The price drop option worked which was nice.
We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars.
The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet.
Shuttle was quick and easy.
About QEEQ:10.0/10
Smooth process, no issues!
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