Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.
“The supplier said we booked with cheap price the service should be like this”
About Easirent:4.0/10
They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.
“This is not a car rental business, it's an insurance rip-off.”
About Easirent:2.0/10
After being hustled to take extra insurance, I was told that if I didn't take some form of expensive top-up insurance, they would hold GBP 1500 on my card. If any issue was experienced with the car, even as small as a tyre issue, they would take the full GBP1500.
One thing wrong only discovered when on motorway no fluid in windscreen washer bottle
About QEEQ:9.0/10
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