Easyrentcars needs to stop doing business with Right Cars -- they are a bad company.
D.TWOMEY
United States
Reviewed: Fri, Mar 29, 2019
About RIGHT CARS:4.3/10
It's a scam. The price seemed good, and they said they require proof of insurance. I brought the proof when I went to get the car, but at the counter they said I needed a half a million worth of coverage (I'm not even kidding) and that I would need to buy their insurance, which was much more than the car rate itself. Of course I turned it down, and will never go again.
They forced me to buy extra insurance b/c I had less then 300,000 insurance coverage and nowhere in the contract it said that. For the price i paid i could have used Enterprise which does not have that ridiculous policy.
I could not find the place, there was no parking for my brother who accompanied me to park his car while he was waiting for me.
There is no signage, it is so hard to find.
The staff was nice but there was nothing they could do.
Awful local office.
Rude staff. Inefficient. Understaffed.
FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9)
But biggest issue was rude staff.
Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car.
Fine, but she also refused to give me refund.
And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her.
When I pointed this out, she didn’t care and said to leave.
She kept my money and gave me no car and no one to contact.
It was so bad I actually took video of the process bc no one would believe it was so bad .
“We specifically paid deposit for a car for our late arrival. YOU CANCELLED BEFORE NOON!”
About RIGHT CARS:2.0/10
Please refund my deposit. We called you to send us a shuttle to which you told us you cancelled hours earlier. We reminded you we had an after 6pm arrival. You wouldn’t come get us and you said you had no car for us. Please refund my deposit.
The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental.
I don't drive in Miami except to get to the Florida keys and back to airport.
Major ripoff
I called the very next day to your company to complain.
I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you.
I was charged by Right Car $187.50 on Jan.17 2019.
I then started a dispute with my credit card company.
I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license.
I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will.
Unsatisfied and very dissapointed in your lack of customer service
Marian Runnels
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Easyrentcars needs to stop doing business with Right Cars -- they are a bad company.
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