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The worst rental experience ever!

Reviewed: Tue, May 21, 2019
About RIGHT CARS: 2.7 /10
Absolutely the worst car rental experience we’ve ever had!! The charges that we had agreed to through Easy Rent Cars were only the beginning. We were surprised to learn that we HAD to buy RIGHT CAR liability insurance even though I produced the documentation from my Canadian insurance company stating that I was covered (add approx $25.00 to our final bill) They then proceeded to inform me that we had no choice but to purchase the SUNPASS and that would be another $10 per day of rental. The car was less than clean when we got it and the smell of cigarette smoke was overwhelming!! The gas tank was at 3/4 full, when we got it also! When traveling on the highway the car felt like the front wheels were going to fall off and we were afraid to go over 55 mph. The car rental that was suppose to be $52.34 Canadian ended up costing us over $100.00 $US when Right cars were finished with the bill! Anyone considering renting from this firm ... save yourself some money and frustration ... rent from a reputable agency. It was an extremely frustrating start to a vacation!! Never again!!!
Special | Compact Or Larger - Vehicle Determined On Pick-up or similar

Relevant Reviews on RIGHT CARS FT LAUDERDALE AIRPORT

J.Bechard

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Economy | Ford Fiesta or similar
Reviewed: Mon, Jul 15, 2019
“Paid but never got a car. I am still waiting for a refund...”
About RIGHT CARS: 2.0 /10
The service guy Oswaldo was rude impoliteband unprofessional.mHentold me and my family to bet out of the premisces and that he would not rent us a car... the reason: i refused his proposal for additionnal upinsurance cover. I had proof of sufficient coverage by my insurance company from Canada for the amount of $2 million and still it was not enough. It was written on my resrvation : bring proof of insurance... which i did. Never ever again. This is a hoax and a extremely unreliable company... as they kept my money, without giving me any service, i should call this an act of robbery...

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Economy | Ford Fiesta or similar
Reviewed: Wed, Apr 10, 2019
“Felt overcharged by small print and the service was poor. Would not rent from again.”
About RIGHT CARS: 5.0 /10
Originally I read that I needed proof of insurance in order to not purchase insurance which was no problem, but when I went to pick up the car I discovered that I needed ridiculously high coverage and so had to pay $15/day for insurance. Then I also found out that I had to pay for a sun-pass toll thing for another $14/day. In their defense, both of these items were listed in the small print, but I felt taken advantage of. Then the car I ordered was supposed to be a small car and I was given a minivan which I didnt need or want but they said they had no other options. And finally, they gave me the car with only a 1/4 tank of gas which was very inconvenient for my 36hour rental. Was not impressed.
About QEEQ: 10.0 /10
No complains about easycars.com. Seemed to work well and do its job.

D.Lowe

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Compact | Nissan Versa or similar
Reviewed: Mon, Apr 1, 2019
“Aweful. Cost me an extra $120 for coverage I already had. Would really like to be reimbursed.”
About RIGHT CARS: 5.3 /10
Felt like I was cheated with the insurance. Didn't see anywhere where I had to drive my insurance. First time in 25 years I had to and then told my coverage was not enough. Will not ever use you again.

n.christo

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Special | Compact Or Larger - Vehicle Determined On Pick-up or similar
Reviewed: Wed, Feb 6, 2019
About RIGHT CARS: 4.0 /10
The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.

J.Solorzano

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Economy | Ford Fiesta or similar
Reviewed: Thu, Sep 20, 2018
“great”
About RIGHT CARS: 10.0 /10
Like: all

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