The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.
Do not rent from this fraudulent operation. First, when I booked an ''airport pickup'' I did not realize I would have to take TWO shuttles to get there, this took about 1 hour. But this was the least of my problems.
Right-Cars is a literal scam operation. I really cannot understand how with countless reviews confirming mine that they are still in business. I wish I had read the reviews BEFORE my trip. So here is how the scam works:
1) They offered a price that appears cheaper than the others online, so I booked my car.
2) Once you get to their counter they say that you have to pay for their damage and liability insurance. I said that my card covers that. They replied that my card would cover damage but I still had to pay liability insurance unless I had my own. Luckily I had proof of my own personal liability insurance with La Capitale Insurance and presented it to them. He said that he would just have to confirm with his manager that this insurance was acceptable but that their manager was not there at the moment. He told me that in the meantime I would need to sign acceptance of their insurance for 169,40$ USD and give an additional 200$ USD deposit but not to worry as they would not actually claim it from my credit card company. They said it was just a deposit.
3) They force you to take their ''SunPAss for tolls'' and when I said I did not want it (at 15$ USD per day plus toll charges) they became very rude and aggressive. I should have left right there and then but to rent somewhere else last minute was 3 times the price so I decided to still accept the car.
The car was dirty and old. When I got back from my trip they billed me all the above extras without my authorization. My credit card company is now suing them to get refunded. Whatever you do STAY AWAY FROM THESE THIEFS!!
The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.
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Customer Service
Terrible service
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