The first car given to us had a lot of damage and we were not comfortable using it. We were able to get a brand new car as replacement right away.

We were extremely impressed by the Customer Service Rep who handled our transaction at pickup. He was fast, professional, friendly and most of all knowledgeable.

I had requested special services ie a wheelchair. The staff at Advantage sent my partner outside to get help. The staff outside sent my partner back to Advantage claiming they should provide the wheelchair assistance. After all the back and forth we eventually received wheelchair assistance from an Advantage employee.

The booking platform was a bit challenging and not very intuitive. After tinkering around I was able to book my reservation.

Car had wear off tires. It was completely unsafe for our family. Also advantage charged $200 deposit instead holding it. It eventually means that as foreign currency cards will be charged a thefty conversation fee. Very disappointed

The time it took to pick up car was unacceptable.Girls behind counter didn't seem to care how long the people in line were waiting.They had no economy class vehicles left that I had rented months ahead of time,therefore we were given a mini van and it of course cost a lot more for gas than I would have needed to spend.I will be looking else where next time to rent.