The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

No need to queue, probably the least crowded rental company. The staff will try to push you to add insurance or buy fuel, which is expected. We booked a 7-seater car, but upon arrival, they told us there were no 7-seaters available and downgraded us to a 5-seater without any discounts. Later, we did see 7-seaters in the parking lot.

The car was in poor condition.

Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.

Booking was easy, and communication was excellent.

I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car. I wish I knew that they might not have a small car and then I would rent another car.