Unable to extend the rental, even in-person at the store didn't work. Late by a day and it costs 121 dollars, about 5 times more expensive. The one-week rental was only 200 dollars.
We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.
Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
About QEEQ:8.0/10
Everything with the booking platform was good nice and smooth
Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.
Lady attended me was so understanding and I think she provided good service. I forgot her name but I hope next time she attends me as well.
About QEEQ:8.0/10
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Customer Service
Excellent value and professional service.
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