Didn't get the car

I discovered that the vehicle was downgraded when I arrived at the rental company, and the compensation issue has not been resolved yet.

Even though the staff had already left, they still asked me to leave the key in the parking lot, which made me go to the garage twice.

The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

Waited in line for over an hour, got downgraded without reason, terrible experience. I'll definitely avoid this rental company next time.