Great experience

The rental branch's operating hours were incorrect; it closed at 3 AM. Although they said they'd open at 5 AM, no one showed up until 5:30 AM.

I am very disappointed with this rental company. Firstly, despite clearly stating at the counter that we did not need any additional services, they still added over 1,000 RMB in fees. When we protested, the staff crossed out the fees with a pen and told us not to worry, but the charges were still deducted after returning the car. Multiple negotiations have not resolved the issue, leaving me extremely disappointed with Hertz!!! Furthermore, the quality of this Model 3 was particularly poor. The exterior was covered in scratches, the interior was heavily soiled, and most importantly, it had severe wind leakage far worse than other Model 3s. Additionally, we specifically asked the store staff and were told that charging was free, but we were still charged for it after returning the car. Overall, this was a very unsuccessful and unpleasant car rental experience, and our complaint is still ongoing…

Booking through QEEQ is much cheaper than renting directly from Hertz on site. The procedures are equally simple, likely due to the difference between wholesale and retail prices.

Hey didnt have enough cars to choose. Did an upgrade but the car I was hoping for wasn't available Still the service was great at all tiem

Like: I was extremely happy with the whole process.
Dislike: Tried to get me to upgrade vehicle along with some other minor items but just had to say no I wasn't interested and she moved on.