Easy rental process and great value. Car was very new as well
Stephan Fernandez
Thailand
Reviewed: Thu, Jun 11, 2020
About Budget:9.0/10
car was almost brand new. finding the location was a little bit confusing as it is located in a separate terminal which you have to go out to get to. service on pickup and drop of was great, the guy who checked the car upon return even brought us to the nearest petrol station to refill instead of us paying the rental company rate which was a really nice touch.
Excellent service. On the last day, they even sent someone to the hotel to pick up the car for free and didn’t do much inspection. No extra charges were applied.
“Very rude staff, good booking site and good vehicle.”
About Budget:7.7/10
I very rarely complain but for your information the two ladies at the budget desk were the most rude and disinterested staff I have ever come across. For future, I would suggest that they are spoken to so it doesn’t happen in future.
Request for child seats not passed to Budget from Easyrentcars. No seats were available at location because it was high season. We needed to purchase seats from a competitor hire company at a cost of 2.5x quoted by easyrentcars eating into our spending budget for the holiday.
About QEEQ:10.0/10
Request for child seats not passed to Budget from Easyrentcars. No seats were available at location because it was high season. We needed to purchase seats from a competitor hire company at a cost of 2.5x quoted by easyrentcars eating into our spending budget for the holiday.
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Customer Service
Easy rental process and great value. Car was very new as well
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