The car rental location is easy to find. The staff were friendly and offered insurance without being pushy, which made the experience pleasant. You need to pick up the car at your scheduled time; if you arrive early, you might not get a car right away due to high demand. Returning the car near the airport was straightforward; the parking spot was easy to find. The return process was quick, and they provided a shuttle to the terminal, which was very convenient.
“Europcar/CARHIRE customer service is pretty good even we faced some complicated car change process”
About CARHIRE:8.3/10
Service was proivded through Europcar.
I booked a Ford Focus becasue we have 2 big luggages and required big trunk space.
However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose.
So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).
About QEEQ:8.0/10
Service was proivded through Europcar.
I booked a Ford Focus becasue we have 2 big luggages and required big trunk space.
However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose.
So it is suggested Easyrentcars to countercheck with customers the big luggages size in advance. This will significantly reduce the car pick up time or any car change process (if involved).
“Great experience/ watch out for the sales at the counter”
About CARHIRE:8.7/10
We did have a very nice experience with the employee Alex and his colleague. They contacted us after the rental when we had returned to germany, because they found my girlfriends drivers licence and bank cards, which she had forgotten somewhere in the car. She thought they have been stolen. Alex sended the cards with no extra carge from ireland to germany and declined to take any reward money from us.
Upon check in the lady told us that an extra fee for a car upgrade (diesel car) would pay of the regular booking with a gasoline car. This statement was simply false and she also did not give us any information about the toll system... we would have expected by a good customer experience.
However the experience in the end (gettining the cards back) was so outstanding, that we are very happy that we are glad we had choosen Europcar, we can trust Europcar in general and give 5 stars for this rental.
Instead of having a Ford Focus I received a Citroen. The heating system was terrible, the windows were always fogging. The manual transmission was difficult to engage in proper gear. The heater was so noisy it was impossible to have a conversation.
“It was as if the fellow I dealt with had never rented anyone a car before”
About CARHIRE:5.3/10
We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.
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