It was good overall. Had to queue for about ten minutes before picking up the car, during which they briefly pitched some extra services. When returning the car, they barely checked its exterior condition. It's true that only Visa or Mastercard chip cards are acceptable; I ended up using a UK debit card to collect the car. (Debit cards might incur currency conversion fees.)
The pickup point had no English assistance and no insurance terms were explained. Despite buying insurance domestically, we were forced to purchase it again there. No one explained the coverage and there were no written terms. Unlike major companies with counters inside the airport, we had to walk a long distance to find a shuttle with no signs or directions. It took us over an hour to find it while dragging our luggage. The drop-off location had no signs, the process was complicated, and it took us 3 hours to find the underground parking. If you don't speak Spanish, avoid this company and choose an international one.
Lady at customer service persistent at selling us insurance
About QEEQ:8.0/10
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