Generally good experience

The store has a lot of tricks, it feels a bit like a rip-off.

When I went to pick up the car in the morning, the staff seemed to have a poor impression of Chinese drivers. He repeatedly asked if I really wanted to rent the car and kept emphasizing how much I would have to pay if there was an accident. It was quite confusing at first. I had to repeatedly assure him that I could drive and really wanted to rent the car. After a long explanation, he finally rented the car to us. It was quite strange. Perhaps because this place is very rural and I rented a mini convertible, he was worried I might damage it. It was a bit frustrating. In the end, I returned the car in perfect condition without any issues.

The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.

I had to provide a credit card for pickup; my EU Master Debit Card was declined, and I had to pay an extra 30 euros to get the car.

Great, the owner is very nice