Nice experience

Pickup was just outside Verona airport on the left when you exit. I first tried to use an embassy-certified translation of my license, but the counter said they needed an IDP “white booklet” (not the Chinese one, but looks like they prefer the white booklet, plus translation + notarization + apostille). I pulled up the official explanation from the embassy website and asked to speak with the manager; after they checked and searched, they made an exception and let us take the car. We got a Citroën Aircross, basically brand new with just over 6,000 km. It had a rearview camera, lane/speed/collision warnings, wireless charging, etc. No spare tire but there was a tool kit. The rental car lot roads and exit are quite narrow, so be extra careful when driving out. They didn’t push any extras, just asked if we wanted Telepass at €25 per day, and reminded us the car only came with basic insurance from the rental company (we’d bought full coverage separately on the platform). We paid the one-way drop-off fee on the spot. Overall, everything went pretty smoothly.

Really friendly staff and super fast pick-up. They just asked if I already had insurance and didn’t try to hard-sell their own. I’d originally booked a VW T-Roc, but they first gave me an EV. I wasn’t happy with that, asked for a petrol car instead, and they immediately switched it to a Volvo XC60 that was basically brand new. Drove really comfortably. We returned the car after 10 pm; the desk told us they have staff there until 11 pm, and if no one’s around you can just drop the key in the box by their office door. Drop-off was smooth and hassle-free.

Very easy to locate. First of all, the airport is not large, and just outside the door in the nearby building is the car rental hall with several brands clearly marked. The staff were very welcoming. Having been to Europe several times, I must say the young lady who assisted us this time was genuinely very nice. After completing the paperwork, the parking lot is directly in the building's upper level. The person assisting in the parking lot was also a young lady, which is not common in my many car rental experiences in Europe—it’s usually older men or women. The local Italian young people provide good service. We weren’t too keen on the car they initially offered, but they allowed us to choose another car of the same class on the spot. The car’s condition was excellent.

Very nice
Tire pressure warning popped up during the trip

Very good