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Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.

Reviewed: Thu, Oct 29, 2020
About Europcar: 8.0 /10
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
About QEEQ: 10.0 /10
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Mini | Chevrolet Spark or similar

Relevant Reviews on Europcar in Mexico

J.V.

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Compact | Volkswagen Vento or similar
Reviewed: Fri, Dec 12, 2025
“A breeze”
About Europcar: 10.0 /10
great customer service
About QEEQ: 10.0 /10
Very easy to navigate the site and to make the reservations

Maria Felix

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Reviewed: Fri, Mar 28, 2025
About Europcar: 10.0 /10
No hidden charges.
About QEEQ: 10.0 /10

William Bertha

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Reviewed: Wed, Jan 29, 2025
About Europcar: 10.0 /10
Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.
About QEEQ: 10.0 /10

Edison Chamberlain

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Reviewed: Fri, Oct 11, 2024
About Europcar: 2.0 /10
About QEEQ: 10.0 /10

Benedict Buck

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Reviewed: Sat, Feb 29, 2020
About Europcar: 8.0 /10
The airport store staff were relatively easy to communicate with, and the store was clearly marked. The waiting time was appropriate. The ride to the pickup point was quite tight in schedule, but the waiting and paperwork at the pickup point were not satisfactory.

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