Good all round

This is a small company. I had to return the car at 5:30, and no other companies provided a quote, which made me anxious. However, two things touched me: 1. I took a wrong route with the driver picking me up, but when I saw him holding a sign with my name, drenched in sweat and smiling sincerely, I was deeply moved; 2. This was the first of four car rental companies on my trip to Australia. When I arrived at the company, I realized I had forgotten my driver's license. I was devastated, thinking about how I would manage for the next 20 days in Australia. But as soon as he heard I had a notarization document, he immediately said it was OK. It felt like a gift from heaven! Small companies can be more reliable!

The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.

This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.

I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.

Very good overall except the pick up and drop off location is far away from airport and need to wait for shuttle bus to transport to and from the airport. The car condition is excellent.