Hectic/unclean building. Less than impressive customer service. Fast return.
Destiny
United States
Reviewed: Wed, Apr 10, 2019
About FOX RENT A CAR:5.7/10
Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.
We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.
30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.
La voiture n'était pas du niveau attendu, j'avais loué un grand SUV je me suis retrouvé avec un SUV moyen presque trop petit. Très déçu. De plus des frais cachés ce sont ajoutés à l'addition. Je suis très déçu de Fox rent a car.
About QEEQ:8.0/10
RAS. Parfait.
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Hectic/unclean building. Less than impressive customer service. Fast return.
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