Hectic/unclean building. Less than impressive customer service. Fast return.
Destiny
United States
Reviewed: Wed, Apr 10, 2019
About FOX RENT A CAR:5.7/10
Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.
“Buen servicio de reserva para autos con autos en excelente estado”
About FOX RENT A CAR:8.0/10
El carro y el servicio estuvieron bien, lo que no me gustó fue que me cobraron más a pesar de ya contar con un servicio de seguro de AXA y que no fueron claros al decirme lo del tanque lleno que debía entregar.
About QEEQ:7.0/10
Me gusta mucho reservar con QEEQ pero en esta ocasión en esta reserva me ofrecían el seguro de AXA pero al final terminé pagando más, ya que uno de los asesores me dijo que realmente necesitaba esa parte del seguro, a lo que voy es si realmente necesito eso y no lo demás de mi seguro porque no me fue notificado desde antes?
I loved the car. I was prepared for a Toyota Corolla and was able to choose a Mitsubishi Outlander for same price. I rent from FOX at least a couple of times a year, and never disappointed.
About QEEQ:10.0/10
First time user, and will definitely reserve a car again through Easyrent. I liked that some insurance was offered with the vehicle rental. Great compromise paying an extra $9 a day.
Waited over an hour in line to then find I had to spend another $55 for required by law insurance. The liability laws need to be covered on their website, as well as printed on your confirmation. If it had been explained to me prior to arriving at the rental company, I would have realized that if I had liability coverage on my regular insurance, all I had to do was check my iability coverage levels to verify they met CA minimum requirements. I feel totally forced into purchasing $55 of extra, unneeded insurance. After spending extra money that I did not need to, we go out to pick up the car. This is where I realized that it really didnt matter what vehicle you paid for, as the only two cars in the bay I was told to go were not the size reserved. One was so small there was no way I was getting in and the other smelled so badly of smoke that it would have sent me into an asthma attack for sure. After explaining to the employee the problem, he pointed me toward a car that had just been "cleaned" (very loose term) and driven up. It was the size requested and didnt smell of smoke so we took it. I've never seen a more damaged vehicle for rent anywhere. Not only had it already been wrecked on the back right side, every door and bumper was marred and dented. The windshield had several chipped niches out of it. All of which was marked on my paperwork by me (only the wreck marked by Fox). Frustrated and tired we drove the car off the lot hoping it was all just cosmetic. The was a rattle somewhere under he front of the car and a terrible wind noise the entire trip. The windshield was so grimy you could hardly see out of it. Every time you got in the car and started driving we were reminded of how much we spent on such a messed up car. The only positive here is that the drop off was quick and the shuttle to the airport was just about to leave so we didnt have to wait to leave. Highly disappointed.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Hectic/unclean building. Less than impressive customer service. Fast return.
Relevant Reviews on FOX RENT A CAR Los Angeles Airport
Ana TovGa
-
-
-
-
View more >E.CORRAL CASTRO
-
-
-
-
View more >F.Pellegrino
-
-
-
-
View more >-
-
-
-
View more >S.Thompson
-
-
-
-
View more >