All ended up well in the end but I wasn’t happy for the run around and time wasted
J.Bourke
Australia
Reviewed: Mon, Dec 14, 2020
About Thrifty:9.0/10
There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.
About QEEQ:7.0/10
There was a problem with the confirmation number, my itinerary from QEEQ had the city as a pick up even through I booked to pick up from the airport, I had to send emails to QEEQ to find out what the problem was as I had discovered this when I spoke with Thrifty prior to getting on my flight and it was then that they said the confirmation number means pick up at the city, obviously Simone has entered the wrong code on the confirmation number.
The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her.
Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.
Very smooth process, always is via Sydney airport. The lady I dealt with on pick up was very friendly and efficient, but on walking in to the office I felt noone really wanted to look up initially, wasn't exactly a great first impression, but as I said, the lady I dealt with was lovely.
About QEEQ:10.0/10
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All ended up well in the end but I wasn’t happy for the run around and time wasted
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