The rental company aggressively promoted insurance, and their service attitude was very poor if you didn't purchase it. I calculated the insurance cost from the rental company, and it turned out to be similar to what was offered by the third-party platform. It’s better to buy directly from the rental company in the future because you don’t even have to pay a deposit after purchasing it. I initially rented a Toyota hybrid to save on fuel costs, but they gave me an old Spanish-made car instead, claiming it was the same class.
Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.
“The time spent picking up the car at the airport terminal was far too long. Long queues.”
About Alamo:7.7/10
When renters have pre-booked and provided all the driver information they should receive quicker service than someone who has not pre-booked but this does not appear to happen!
About QEEQ:8.0/10
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