1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver.
2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself.
3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it.
4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.
“Routes is cheap, but be prepared for a long wait.”
About Routes:6.7/10
Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
The wartime to get the car, and especially to drop off the car and have the shuttle take me to the airport was very long. Almost missed my flight. There was a huge lineup of people waiting to get cars.
All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....
About QEEQ:10.0/10
Simple, easy, convenient and best deal offered.
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