VERY slow pick up process, staff tried to limit mileage to 100 per day.

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.

The platform seems good.

The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.

After being hustled to take extra insurance, I was told that if I didn't take some form of expensive top-up insurance, they would hold GBP 1500 on my card. If any issue was experienced with the car, even as small as a tyre issue, they would take the full GBP1500.