The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes.
The drop-off process was convenient.
Not satisfied with the car rental experience. My order specified a 4-door vehicle, but I received a 2-door compact car. The headlights were not bright enough. There was an accident that night, and the rental company promised to exchange the car. However, when I went to the store the next day, they refused to change it and just brushed me off.
Fantastic service at Melbourne airport - brand new car and staff could have been more helpful
About QEEQ:10.0/10
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