Not satisfied with the car rental experience. My order specified a 4-door vehicle, but I received a 2-door compact car. The headlights were not bright enough. There was an accident that night, and the rental company promised to exchange the car. However, when I went to the store the next day, they refused to change it and just brushed me off.
“My first interaction with your counter staff was not so a friendly one.”
About Alamo:9.0/10
I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.
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