Fine except charged me double

Fast service

Quick pickup, clear signage within the premises

They insisted on us buying insurance, saying they wouldn't rent us the car without it. If we didn't know the rules, we definitely would have been tricked into buying it. The translator just translated and didn't really provide Chinese service. They also insisted we had to buy the insurance.

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.