I booked a Mercedes C, but upon arrival, they said it wasn't available and offered a DS instead. I agreed, but then they said the DS wasn't available either and asked if I could take an XC40 with a 15% discount. After a day of driving, the right rear tire kept indicating low pressure.
When picking up the car, the staff insisted that we buy insurance, despite us having full coverage purchased through a domestic rental platform. We didn't buy additional insurance from them. During the car inspection, the staff mentioned that scratches on items like the spoiler were not an issue and assured us of no worries, so we didn't take photos. However, upon returning the car, they claimed we had scratched the left side mirror and the tire, insisting the tire was new and required a complete replacement. She demanded £500 for repairs, with a potential partial refund after the repair but mentioned the process could take 1-2 months with email communication only. My objections were dismissed, and I was told this was the only way to proceed with the return, with a very firm attitude. The said damages were barely visible unless up close. Throughout my drive, I’m certain there were no scrapes, so I am very displeased that these damages were attributed to me. Despite having full coverage insurance, the rental company's actions left me feeling helpless and very unhappy. The attached photos show the claimed damages needing repair with a £500 charge, which is unbelievable, especially since the tire clearly shows wear and is obviously not new.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Enterprise in United Kingdom
Mag Helin(a)
-
-
-
-
View more >Meroy Longman
-
-
-
-
View more >Winfred Bill
-
-
-
-
View more >Zona Sheridan
-
-
-
-
View more >Adair Jonson
-
-
-
-
View more >