Appalling customer service from Easirent.

many upsell for insurance, although they know I have insurance from EasyRentCars (AXA) and upsell for gas full-to-empty about 90 GBP that so expensive.

The car i got was a very dirty both outside and inside. i think the car was not clean at all

All worked out well. Surprisingly so, as the car was ridiculously inexpensive. One caution: We did not ride their shuttle to and from AP. We took Uber from downtown to this place, as downtown rentals were almost 10x this price. On returning no uber was available but Easirent called us a cab which arrived in a few minutes. The charge back to downtown was same as Uber. I would do this again in a minute...

All was great, including the all-inclusive insurance package that was similarly cheap.

The counter staff member was rude and offhand. I also found him to be evasive and somewhat shifty. He did not have the mini car group which I had booked- suggesting that we might wait some undetermined time for a late return or offering us a 9-seater vehicle instead. He then insisted that I was required to give a £2500 credit card deposit which he said would be held for 2 weeks- this larger deposit due to the fact it was a larger vehicle than I had booked. There was no offer of compensation for this mistake and no acknowledgement of the extra fuel that this vehicle would consume at my expense, or of the difficulties in manouvering this large vehicle in traffic, etc. Even in the light of this failure to supply the pre-booked vehicle, I felt this was an unneccessarily adversarial encounter. At the pick up point in an underground car park 3 blocks away the final check and release was conducted efficiently and courteously. This also was true for the return check and sign off as 'all fine'.

I don't know which is Easirent and which is Easyrentcars.com so have pasted this in to both.......Staff were friendly, the pickup process was a little slow, and the 'upsell' of insurance at the checkin desk was something I would have rather didn't happen. Having booked insurance online, this was 'belittled' slightly by the check in staff and so ultimately we did purchase additional insurance, though I understand I could have stuck to my original booking. That said, the check in staff and and at departure were friendly, and helpful. Without doubt the biggest let down was that the car was not the one chosen, and was not 'similar' as their website suggested. Instead of a 'Medium SUV' similar to a Ford Kuga, we had a Peugeot 2008 which is the size, height and with the space of a mini hatchback.