Inigualable.

The Hertz agent was very dishonest. They tried every possible way to make the renters spend more. Despite having bought full coverage insurance through ZuzuCar, the Hertz agent sneakily added several unnecessary insurances like theft insurance, glass breakage insurance, and tire insurance during our conversation, without informing me. I rented the car for 30 days and spent 11,000 on ZuzuCar. However, after returning the car, I discovered an additional 4400 charge for Hertz insurance. Renting insurance from them is a scam. It's better not to buy any insurance from ZuzuCar in the first place.

Long wait time, customer service kept pushing insurance and car upgrades. The first quote was nearly $300, which I refused. Then they said there was a discount for China Eastern or Air China members, obviously trying to rip me off. When I still refused, they said they didn't have the model I wanted and gave me a car parked in a corner. After dragging our luggage around to find the car, the tank was empty. I went back to the service desk, and they gave me another car at the opposite end of the lot. It took an hour and a half in total! They claim to be the biggest company.

The front desk staff provided excellent service, but the quality of the vehicle didn't meet my expectations compared to previous experiences. The first car I was given had over fifty thousand miles on it, and the exhaust pipe got loose on the second day, causing a lot of noise. I had to go to another city branch to change the car, but they could only offer a smaller category, from a mid-to-large size SUV to a compact SUV. The Buick Enclave was switched to a Kia Sorento, and all the luxury features were gone. The electric ventilated and heated seats were replaced with manual cloth seats, which had more than twenty thousand miles. This wasn't a big issue, but at 70 miles per hour, the front wheels vibrated, and braking caused the whole car to shake. It felt like there were problems with the wheel balance and brake discs. I had to endure it for another 15 days until returning the car in Los Angeles. This was something I had never experienced with Hertz before. It seems the three-year pandemic has significantly impacted the quality of rental cars. I plan to switch to a different rental company like Alamo or Avis in the future. Overall, this experience was disappointing, I wasted money on an unworthy car, and I would advise others to choose their rental company carefully.

Excellent service from agent in San Diego.

Worked well, and car from a reputable company. Would not hesitate to use QEEQ.COM again.

The car itself was not clean. It has dirt inside over the seats, the carpets were also dirty and so on. From the outside it was possible to observe mud rests over the body, it seem as it was cleaned really fast without taking care of the cleanning itself.