Inigualable.

We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

Your rating process is unnecessarily complicated. Is this intentional?

For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!

Charged me for what already paid, qeeq support is working with me on the issue

They didn’t have a car for us after we reserved it and had a waiting list of over 10 people for cars they didn’t have. I found a car at a different store and the guy tells me , we have to offer it to the first in line. I told them I found the car and they wouldn’t book it so we left and went to enterprise and they were wonderful!! Never use hertz again!!