So far good

The car was in great condition! Efficient pickup and return process!

No Chinese service, vehicle was not replaced with an equivalent one after an accident made it undriveable

They upsell insurance when picking up the car and commit fraud when returning it. If you rent from them, insist they clean the windshield and then check it carefully with a flashlight! When I returned the car, I had to pay CAD75 for a tiny chip on the windshield that was just a bit larger than a pinhead! If you don't have the patience to inspect, it's better to buy their windshield insurance. Additionally, they target Chinese people! At the same time I returned the car, a foreign customer just handed over the keys and left. When I returned the car, a black man inspected the windshield for 3 minutes and found a tiny chip, forcing me to pay CAD75!

The shuttle was small and we had to wait for 2-3 shuttles, we weren't pushy enough and a large group jumped the line and got on before us. Perhaps another shuttle at peak times? Staff helpful warning about speeding tickets and automatic photo speeding enforcement and buffer speeds.

Not sure about price protector working or not.

Like: Don’t let other reviews deter you from renting here at Routes based on location/proximity to airport. The location is plenty close to the airport, the value compared to other big name rental companies is excellent, and all the vehicles we saw and the one we drove are in excellent, super clean condition.
Dislike: Nothing